Shipping policy

Last Updated: July 13, 2026

At Aakdo (a brand by Tanwar Universal Ventures Private Limited), we strive to ensure that your handcrafted garments reach you safely. All orders are manufactured, packed, and dispatched from our facility in Jaipur, Rajasthan (operated by Tanvar Apparels India Private Limited).

This policy outlines our processing times, shipping logistics, and delivery protocols.

1. Order Processing and Dispatch Timelines

Because we take immense pride in the quality and detail of our work, all our outfits are exclusively handcrafted.

  • Standard Dispatch: Please allow 15 to 20 working days (excluding Saturdays, Sundays, and public holidays) for your order to be prepared and dispatched from our facility.

  • Peak Seasons & Unforeseen Delays: During peak festive seasons, high-volume sales, or due to unforeseen operational circumstances, dispatch may be delayed by an additional 10 to 15 working days. In such events, affected customers will be notified promptly via email.

  • COD Order Processing: For Cash on Delivery (COD) orders, the 15-20 day production timeline will only commence after the mandatory advance payment (detailed in Section 2) has been successfully received and verified by our team.

2. Shipping Charges and COD Advance

Shipping and handling rates are calculated at checkout based on your location and the selected payment method.

  • Prepaid Orders: We offer FREE standard shipping on all prepaid orders across India.

  • Cash on Delivery (COD) Orders (Mandatory Advance): While we offer the convenience of paying the balance on delivery, our garments require significant upfront investment in handcrafted labor and materials. To mitigate the risk of order cancellations and return-to-origin (RTO) logistics costs, we charge a mandatory advance deposit of ₹500.00 for all COD orders.

    • This ₹500 must be paid online in advance to confirm your order.

    • The remaining balance of your order total will be collected in cash by the courier at the time of delivery.

  • COD Maximum Order Limit (₹10,000): Cash on Delivery is exclusively available for orders with a total cart value up to ₹10,000. Any order exceeding ₹10,000 automatically converts to a prepaid-only order and must be paid in full at the time of checkout via Credit/Debit Card, UPI, or Net Banking.

3. Delivery Transit Timelines (Post-Dispatch)

Once your handcrafted order has completed its 15-20 working day processing period and is dispatched, we partner with premium third-party logistics providers to ensure reliable delivery.

  • Metro Cities: Delivery within [3 to 5] business days post-dispatch.

  • Rest of India: Delivery within [5 to 7] business days post-dispatch.

  • Remote/North-East Regions: Delivery may take up to [7 to 10] business days post-dispatch.

  • Please note: These transit timelines are estimates provided by our courier partners. We are not liable for transit delays caused by severe weather, regional lockdowns, or carrier operational issues.

4. Order Tracking

Once your order is dispatched from our Jaipur facility, you will receive a shipping confirmation email and/or SMS containing your Tracking Number (AWB) and a link to track your shipment in real-time. Please allow up to 24 hours for the tracking link to activate after receiving the notification.

5. Failed Deliveries and RTO (Return to Origin)

Our courier partners will typically make up to 3 delivery attempts before marking a package as undeliverable.

  • Customer Responsibility: It is your responsibility to provide a complete and accurate shipping address, including a valid PIN code and active contact number.

  • RTO Process & Forfeiture: If a package is returned to us (RTO) due to an incorrect address, customer unavailability, or refusal to accept the package at the doorstep, no refunds will be issued, as per our strict no-refund policy. For COD orders, the ₹500 advance deposit will be strictly forfeited to cover the reverse shipping and administrative costs.

  • Reshipping Fee: To have an RTO order shipped back out to you, a mandatory reshipping and handling fee of ₹300.00 must be paid in advance. The order will only be re-dispatched upon successful payment of this fee.

6. International Shipping

Currently, Aakdo exclusively ships within the territory of India. We do not accept or process international orders at this time.

7. Contact Us

For any questions or issues regarding the shipping and delivery of your order, please contact our support team:

  • Email: support@aakdo.com

  • Phone: +91-9521713860

  • Tracking Support: Please include your Order Number in the subject line of your email for faster resolution.