Refund policy

Last Updated: July 13, 2026

At Aakdo (a brand by Tanwar Universal Ventures Private Limited), we maintain strict quality control standards over our handcrafted garments. Please read the following terms carefully before placing an order, as they govern our exchange and cancellation procedures.

1. Strict No Refund Policy

Please note that our current operational and business structure does not allow us to entertain refund requests under any circumstances. All sales are final. We do not issue monetary refunds to original payment methods or bank accounts for buyer's remorse, incorrect size selection, or general dissatisfaction with a product. By completing a purchase on our website, you explicitly agree to this no-refund condition.

2. Size Exchange Policy

While we cannot process refunds, we understand that getting the perfect fit is important. We offer a size exchange policy under the following strict terms:

  • Eligibility: You may request a size exchange within [7 days] of delivery. The garment must be unworn, unwashed, free of odors or stains, with all original Aakdo tags and packaging intact.

  • Exchange Fee: A non-refundable processing and logistics fee of ₹300.00 will be charged for all size exchange requests to cover the reverse and forward shipping costs.

  • Process: To request a size exchange, email us at support@aakdo.com with your Order Number and the required size. Once the ₹300.00 fee is paid and the original item passes our Quality Check (QC) at our facility, the new size will be dispatched.

  • Limitation: We permit only one size exchange per order, subject to inventory availability.

3. Damaged, Defective, or Incorrect Items

We conduct rigorous quality control at our manufacturing unit (Tanwar Apparels India Private Limited) prior to dispatch. In the rare event that you receive a damaged, defective, or incorrect product, we will provide a free replacement.

  • Reporting Window: You must report the issue to support@aakdo.com within 48 hours of order delivery.

  • Mandatory Evidence: You must provide a clear, unedited unboxing video showing the sealed package being opened. The video must include a clear time and date stamp verifying it was recorded within 48 hours of delivery. Claims submitted without a valid, timestamped unboxing video will be strictly rejected.

  • Shipping Charges: If your claim for a defective or incorrect item is verified, Aakdo will bear all reverse and forward shipping charges (₹0 cost to you).

  • Resolution: Upon successful verification and retrieval of the defective item, we will dispatch a fresh replacement of the exact same product.

(Note: Many Aakdo garments feature detailed embroidery work and utilize specific traditional fabrics. Slight irregularities or variations in the embroidery pattern, weave, or color are inherent characteristics of the craft and do not qualify as "defects.")

4. Order Cancellation Policy

Because our order processing is highly automated to ensure fast dispatch, our cancellation window is strictly limited.

  • Cancellation Window: Order cancellations are only possible if a formal cancellation request is raised via our support email (support@aakdo.com) within 1 hour of the order placement.

  • Cancellation Fees: If an order is successfully cancelled within this 1-hour window, a 3% payment gateway processing fee will be deducted from the total order value. This 3% deduction applies universally to both prepaid and postpaid (Cash on Delivery) orders, and the remaining balance will be refunded.

  • Post-Window Cancellations: Any cancellation requests received after the 1-hour window will not be accepted, and the order will be processed and shipped as normal.

5. Non-Returnable & Non-Exchangeable Items

For hygiene and operational reasons, the following items cannot be exchanged under any circumstances (unless defective upon arrival):

  • Customized or made-to-measure garments.

  • Innerwear, bodysuits, or swimwear.

  • Items purchased during a clearance sale or marked as "Final Sale."

6. Contact Information

For any exchange or defect-related claims, please contact us at:

  • Email: support@aakdo.com

  • Phone: +91-9521713860

  • Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM IST